WorkEast Coast Mortgage

Live in productionMortgage brokerage · Web app and public website

The operating system for a mortgage company.

A private portal the whole team works in every day, and a public site that brings borrowers in. Pipeline, payouts, leads, lenders, booking, borrower presentations, marketing and compliance in one place, with an assistant that knows all of it.

Company
East Coast Mortgage (Austin’s own brokerage, NMLS 2354674, Equal Housing Opportunity)
Scope
Product design, engineering, ongoing support
Platforms
Web app, public website, email
Live at
ecomortgage.com ↗
ecomortgage.com
East Coast Mortgage homepage
East Coast Mortgage public site on a phone

The problem

Loan officers were juggling spreadsheets, a paid presentation tool, a separate scheduler and manual payout math. Nothing talked to anything else.

What we built

One portal with role-based access for owners, loan officers, assistants, interns and realtor partners, plus a fast public site wired into the same database.

How fast

The rebuild started July 22, 2026, from an early 2025 prototype. 100 days in: 92 screens, 154 data tables and 33 automations. Since mid-October it added an AI assistant, a daily call list, a lender library that files itself and an Income Analyzer.

Where it is

Live and used every day by the East Coast Mortgage team. Deals, payouts, leads, meetings and marketing live in one login, and paid subscriptions were replaced with tools built for how this team works. The public site is at ecomortgage.com.

Dashboard

Every deal, every payout, one screen.

The dashboard is where the day starts. Each transaction opens into client, property, team, timeline, settlement and commission details, with an audit checklist so nothing is missed.

  • Date range views by month, quarter, year or custom
  • Eight-tab transaction form from client to audit checklist
  • AI reads the Closing Disclosure PDF and fills the deal
  • Dead deal tracking with the right adverse action status and dates
  • State audit export in one click

AI assistant

An assistant that knows the lenders.

The assistant opens from any screen and knows the page you are on. It answers from the team’s own data and lender files, shows where every answer came from, and drafts the next email for you to send.

  • An assistant on every screen, with “Show me” links to the right page
  • Drafts land in your Gmail. Every action waits for your tap, and it never sends
  • Lender matrices file themselves from uploads and AE emails, each rule with its source and date
  • Ask the AEs: one question becomes a personal email to each lender’s rep, with borrower details blocked
  • Income Analyzer turns income documents into a worksheet with each lender’s rules, for the loan officer to review

Leads

Five calls worth making, every morning.

The leads pipeline ranks each loan officer’s best five calls every weekday, using real signals like site visits, follow-ups and closing anniversaries. One tap writes an opener. Snooze anyone to a date and they come back on time.

  • Daily call list with an AI-drafted opener for each person
  • Snooze, skip and call outcomes logged in one tap
  • Refi countdown: no refinance prompts in the first six months after closing
  • Leads found in Gmail, added only when the loan officer says yes
  • Preapproval Plan for buyers who are not ready yet: credit and savings steps the loan officer edits

Commission engine

Payout math that prints itself.

One shared builder produces the Commission Disbursement Authorization. Every reimbursement and deduction is its own line per payee, and the payment memos are written for you.

  • Itemized CDA per payee with net payout
  • Copyable payment memos in the format the bank expects
  • Commission rules managed by admins only
  • Payments views by loan officer, partner and vendor

Loan Coach

Borrower presentations, built in house.

A full presentation tool that replaced a paid subscription. Loan officers compare up to 20 options side by side, even across different homes, and walk the borrower through them live.

  • Calculation engine verified to the penny, including APR handling
  • Live present mode synced between loan officer and borrower
  • AI imports Loan Estimates, fee sheets and lender pricing, held back until the loan officer checks every number
  • A phone view built for borrowers: five simple steps and swipeable option cards
  • AI borrower chat with compliance guardrails
  • Competitor challenge on true five-year cost

Calendar and booking

Scheduling without a third party.

An in-house booking system with company default meeting types and personal overrides, grouped by audience. Public booking pages for every loan officer.

  • Two-way Google Calendar free and busy sync
  • Driving time blocks between in-person meetings
  • Midpoint venue finder for coffee meetings
  • Group polls, reschedule requests and reminder emails
  • Share tracking on every booking link

Photo Studio

On-brand marketing in under a minute.

Canvas-rendered social graphics. Pick a scene, a brand kit and a size, drop in a headshot, and download a post that looks designed.

  • 25 scenes, 5 brand kits, 4 sizes
  • Headshot controls and a carousel builder
  • Flyer Studio with property lookup and public flyer links
  • Daily rate email with an auto-written market recap
  • Agent newsletter every two weeks, drafted for one-tap approval

Public website

A site that teaches, then converts.

Dozens of loan program, comparison and local area pages, calculators and a quiz, all pulling live team and company data from the portal.

  • Payment, affordability and refinance calculators
  • Five tap loan finder quiz
  • AI chat limited to verified company facts, with a handoff to a lead form
  • One lead pipeline that routes to the right loan officer
  • Spam scoring that holds suspicious leads for review instead of dropping them
  • First-party analytics: real visitors, form drop-off and each lead’s site visits on their card
ecomortgage.com/loans
East Coast Mortgage loan programs page
Loan programs page on a phone

Custom builds

The parts nobody else had.

Rules & Regs watcher

Reads official regulator feeds every morning, keeps what matters to this team, and writes a summary plus a post-ready note.

Compliance Calendar

Company deadlines like annual reports, license renewals and quarterly filings, with reminders 30, 7 and 1 day out. Marking one done sets up the next.

Lender matrix reviewer

When a matrix is unclear, AI rereads the cited page and settles it with a reason. Anything still unclear is marked not stated and asked of the lender.

Ideas & Requests

A loan officer describes an idea, AI shapes it into a clear spec, Austin approves it, and it goes straight into the build queue.

Role and permission system

Five roles, and per-person switches that can widen or narrow access to any feature.

Automations

33 scheduled jobs and webhooks: the call list, booking reminders, the matrix reviewer, compliance reminders and the rate report.

Built with

  • React
  • Vite
  • Next.js
  • Supabase
  • Postgres
  • pg_cron
  • Edge functions
  • Netlify
  • Resend
  • Claude API
  • Gmail API
  • Google Calendar
  • Google Maps
  • Cloudflare Turnstile

App screens on this page are recreations with sample data. Names, lenders, loan amounts, rates and payouts are invented or blurred. The public site screenshots are the live site.

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